Information
Payment Methods
Empire Gems offer multiple ways to make your purchase:
iDeal
Credit Cards: Visa, Mastercard, American Express
BankWire
Apple Pay/Google Wallet
Return Policy
Due to the customized nature of the products sold by Empire Gems, there is no reflection period and no returns once delivery has been made.
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Products once sold are not returnable.
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Once products are ordered, they cannot be cancelled until Empire Gems has confirmed the cancellation.
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No Refunds.
Delivery
Once an order has been placed and confirmed by Empire Gems, we use only reliable, quick, and insured shipping methods. We also provide the tracking ID, so that you may also track the shipping progress.
Terms & Conditions
Our Services
Prior to shipping, Empire Gems conducts a quality control check, to verify your order is as expected. We also provide customizations, such as engraving. However, please contact us prior to ordering to confirm the possibility for your order.
Ordering/Inquiries
Feel free to have a look at our Products page for inspiration, on the variation of products we offer. If you already have an idea of what you would like, fill out our Inquiry Form with your personalized request and we will make your dream a reality!